The Elston Way

The Elston Way

Elston is one of the largest privately owned and operated financial services companies in Australia, with offices in Queensland, New South Wales and the ACT. Our objective is to provide customised financial solutions for Individuals, Couples & Families, as well as Professional Advice Firms, Accountants and Financial Planners.

We are a client-focused business with a positive, engaged team and culture, combining holistic wealth advice with the benefits of direct investment. We are not a platform-based business with unitised trusts, hidden fees and middlemen.

Our expert team is committed to a core set of principles, designed to achieve our goal of being:

“Australia’s most trusted and respected financial services firm.”

Everything we do reflects this goal, the values that make it possible, and how we interact with clients.

 

Client Focused

Client Focused

We service both retail and professional clients and they are our business. ‘Client first’ is central to everything we do and our actions show it.. We always strive to fully understand our clients’ financial situation and tailor a proactive solution which progresses them towards their vision of success. We’re determined to provide an exceptional on-going experience and service, one that our clients value and advocate to others.

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Our clients are our business

‘Client first’ is central to everything we do. Our actions reinforce this.

Understand or ask

We fully understand our clients’ needs and if unsure we ask.

Customise the solution

We provide tailored solutions that meets our client’s individual needs.

Exceptional experience and service

Our clients value us. We provide them with an exceptional on-going experience and service, one they are genuinely happy to pay for and advocate to others.

Proactive

We provide proactive solutions by communicating and acting first.

Quality Relationships

Quality Relationships

At Elston we understand that to grow and sustain long term relationships we must respect all stakeholders of the business. We believe that placing an emphasis on listening enables us to communicate respectfully as we can process feedback effectively. An open two-way communication is key to ensuring that stakeholders are accountable to each other in a way that displays compassion, empathy and respect for each other’s differences.

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Be open, honest and transparent

We communicate openly, honestly and transparently to all stakeholders in a timely manner.

Listen

Our communications need to be two way, so we listen as much as we speak.

Be accountable

We’re committed to personal development and accountable to each other’s success.

Have a positive attitude

We have an upbeat attitude that shows compassion and empathy and is respectful of each others’ differences.

Grow sustainable relationships

We show respect to stakeholders by investing our time in creating sustainable, long-term relationships.

Be available

We value each other’s time by making ourselves appropriately available.

Contribute to a supportive environment

We celebrate each other’s success and actively look for feedback and ways to help each other succeed.

Business Sustainability

Business Sustainability

Our sustainability depends on strong leadership and decision-making. We believe in diversity of thought and provide an innovative environment that fosters ideas and success. We take responsibility for creating a culture of growth, comradery and security, by sharing our success in a fair and consistent manner that acknowledges the contributions of all stakeholders.

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Business sustainability

Our sustainability depends on strong leadership and decision-making. We believe in our people and provide an environment that fosters growth, ideas and success.

Exceptional experience and service

Our clients value us. We provide them with an exceptional on-going experience and service, one they are genuinely happy to pay for and advocate to others.

Innovative

We are constantly looking ahead and encourage diversity of thought. We promote one best way until a better way is shown.

Risk aware

Risks are considered in all that we do and we actively seek ways to minimise risk.

Employer of choice

Each of us is responsible for creating a culture of growth, comradery and security.

Giving back

We share our success in a fair and consistent manner that acknowledges the contributions of all stakeholders.

Trusted and respected professionals

Trusted and respected professionals

We understand that trust and respect are byproducts of our actions and it is only when they are aligned can we say that we have integrity. By always being transparent and ethical, while delivering on what we say we are going to do, our stakeholders can have confidence to our word as we always follow through on our promises.

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Integrity

We do what we say we are going to do and persistently strive to achieve our best.

Courtesy and respect

We show this through empathy and valuing others at all times.

Communication and presentation

Every interaction should be an experience of the highest standard.

Regulation and compliance

We uphold and exceed standards and speak up when a mistake is made or if something is not right.

Excellence

Exceeding expectation is our minimum standard and we are constantly striving to be better.

Trust

Trust is earned by producing consistently exceptional work and being transparent and ethical in all that we do.

Accountability

We are responsible for our actions and admit when mistakes are made.

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